Refund Policy

Return Policy

Due to Covid 19, all sales are FINAL. Once item(s) has shipped and out of Aroma Natural Essentials possession we can not not accept any returns due to sanitary and safety reasons. Please verify all items in cart prior to purchasing to avoid any need to return. If you have any questions or concerns please locate the Contact Us page and complete the form to send us an email. We will respond within 48 hours. 


Damaged Item(s)

Please be aware that utilize USPS for all shipping purposes. If package is missing or damaged please file a claim on the UPSP website ( or call 800-ASK-USPS (800-275-8777). Please have your tracking in order to navigate through the claims process. 



If you decide to cancel an order. You are only allowed to do so while the order is in the processing stage. Please locate the Contact Us page and complete form to request a cancellation of your order. We will respond within 48 hours. Even though you may have requested a cancellation of order, it is not guaranteed that your request will be granted.

Please be aware that all purchases made with a gift card are non-refundable.